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Shipping & Returns

These are Econolight's shipping & returns policies. Please read them carefully.

  • Please choose carefully as we do not refund if you make a wrong selection or simply change your mind
  • Some non-stock items that need to be ordered from the manufacturer may incur a manufacturer's restocking fee
  • If authorization is given for items to be left unattended without a signature, Econolight and any of their freight carriers are not responsible for the loss of said items
  • All items are covered by manufacturer's warranty for faults or damage
  • Claims for goods received damages must be made within 7 days of receipt of said goods
  • Products covered by manufacturers in home warranties will be subject to those conditions
  • Light globes and fluorescent tubes are non returnable items
  • Customer will be responsible for all freight charges on exchange requests
  • If you have purchased an item that is currently out in stock or has been discontinued, you will be notified immediately of the delay, and/or to offer possible alternative products or a full refund.
  • For Australian Consumer Law (ACL),

  • Econolight does not supply or ship goods to the following countries: Cuba, Iran, North Korea, Libya, Balkans, Cote d'Ivoire, Congo, Iraq, Liberia, Sudan, Syria and Zimbabwe
  • Fixed Freight Terms and Conditions 

    These are Econolight's Fixed Freight Shipping Terms and Conditions. Please read them carefully.

    Shipping Methods

    Your order/s will be shipped via one of the following couriers; Allied Express, Direct Couriers, Couriers Please, TNT, Fastway, Northline and Toll.

    Shipping Times

    Orders will be shipped as soon as possible, depending on the product availability. If a product cannot be dispatched immediately, customers will be notified by e-mail.

    Fixed Freight Fee

    Econolight offers a Fixed Freight for online orders. (This includes QLD,NSW,VIC,SA,NT and TAS)

    QLD,NSW and VIC: $16.50

    SA and NT: $27.50

    WA: $38.50

    TAS: $60.50

    The Fixed Freight Fee is valid for online orders only.  

    If your order contains an item which is 1.8metres in length or greater. Please contact us via the contact form with a list of items in your order so we can determine the shipping cost.